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What are the support hours?

Support team hours and chat assistance.

In the support chat, our assistant replies at any time.

If your case needs a person from our team, they are available during these hours (Colombia time):

  • Monday: 8:00 to 17:00.

  • Tuesday to Friday: 6:00 to 21:00.

  • Saturday: 7:00 to 12:00 and 13:00 to 16:00.

  • Sunday: 6:00 to 12:00.

If you write outside these hours, your message is saved and one of our agents will reply in the chat as soon as the next support hours begin.

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