If the response did not resolve your problem or you disagree with it, tell us what remains unresolved and ask for a person to review your case.
If you already have a conversation or email about the issue, continue in that same thread. If you cannot find it, go to GANNAR Support and use an available channel. Share the case number if you have it; otherwise, briefly explain the problem.
Share any new information that may help, without sending passwords, verification codes, or full card details. The team will guide you on the next steps in the review.