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I can't sign in to my account. What should I do?

Get back into your account if you forgot your password or cannot sign in.

On gannar.com tap Iniciar sesión (Sign in) and check that you are using your account email or ID.

I forgot my password

  1. Tap Iniciar sesión and then ¿Olvidaste tu contraseña? (Forgot your password?).

  2. Enter your account email and tap Enviar código (Send code).

  3. Check your email (including the spam folder) and enter the verification code.

  4. Enter your new password, confirm it and tap Restablecer contraseña (Reset password).

If you created your account with Google, sign in with the Google button instead of a password.

If you still cannot sign in

Write to us in the chat and tell us what you tried and which error message appears. Never share your password or verification codes.

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