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I want to stop playing or control my gambling. How do I ask for help?

Ask our team for a break, a play limit or self-exclusion.

If you are worried about how you play, you can set limits or take a break from your account, or ask us for help in the chat.

Self-exclusion or break

  1. Sign in and open Configuración (Settings).

  2. Find the Juego responsable (Responsible gaming) section and choose Autoexclusión y pausa (Self-exclusion and break).

  3. Choose the option you need. You will see what happens in each case.

While self-exclusion or a break is active:

  • You cannot deposit or play.

  • You can still sign in to your account.

  • If you have a balance, you can request a withdrawal by writing to us in the chat.

To reactivate your account, write to us in the chat from the same email as your account.

Deposit limits

Your account has default deposit limits. You can change them in Configuración → Juego responsable, or ask us in the chat.

  • If you lower a limit, it applies immediately.

  • If you raise a limit, it applies after 24 hours.

Never share your password or verification codes on any channel.

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